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Airbnb Reviews – Why Airbnb Is Our Top Choice For Finding Accommodation

We've stayed in over 20 Airbnb rentals... yeah, we're big fans.

Hostels & Lodging, Product Reviews

[Updated: March 25. 2017. Originally Posted: July 2013.]

While we still love the camaraderie and excitement that comes from staying in hostels, my wife and I are increasingly finding ourselves preferring to stay in private apartments when we travel. Our go-to vacation apartment rental service is Airbnb.com (get $35 credit when you use this link to make your first booking).

We’ve rented apartments in Paris, Marseilles, Montpellier, London, Amsterdam, Berlin, Florence, Rome, Budapest, Lisbon, Barcelona, Cape Town, Brooklyn, and Lucern — each experience has been great. In this review, we’ll go over our experience finding, booking, and staying in apartments that we rented via Airbnb.com.

Note: We’ve previously written about the benefits of short-term apartment rentals, but this guide will focus specifically on Airbnb.

Quick Overview of Airbnb

Airbnb is a worldwide ‘peer-to-peer’ marketplace for travelers to rent apartments and other accommodations from individuals — usually at rates much lower than a hotel. Hosts can choose to offer anything from an entire apartment to just an extra room or couch. I’ve only experienced renting an entire apartment, but budget travelers can save a lot of money by choosing one of the latter options.

I’ve discovered that the type of people who rent out their properties tend to fall into a few categories:

  • Full-Time Renter: These hosts have an extra property that they use exclusively as a rental property. These properties tend to be the best quality since these renters tend to treat this as a side business. I’d say that a large number of hosts on Airbnb tend to fall into this category.
  • Part Time Renter: These hosts might live in their apartments during part/most of the year and then rent it out when they go away on an extended vacation or business. The apartment might have some of the host’s personal items in the apartment (food, clothes, etc.), but I’ve always found that the hosts pack away their stuff so the renters have plenty of space for their things.
  • Infrequent Renter: These hosts offer their apartment randomly throughout the year for various reasons.  We rented from one host in Paris who would go stay with her parents whenever someone wanted to stay in her apartment. She used the rental money to pay for a large chunk of her own rent. She put her clothes away in a closet but left the apartment pretty much how she lives in it (although she did clean up and made it tidy). She had a party a night or two before we arrived, so she had a ton of extra alcohol (wine, beer, and hard liquor) leftover and she told us to take all we wanted.
  • Room Renters: Not all hosts rent out their full apartment. Many hosts will simply rent out an extra room in their home or apartment. While you’ll get a private room, you’ll often have to share a kitchen, bathroom, and living space. This option is usually pretty affordable and the hosts might cook you a meal or offer to show you the city (depending on their schedule).
  • Couch Renters: If you don’t mind not having privacy, the cheapest option is simply renting a couch. Hosts who rent their couch are usually pretty sociable people, so there is a good chance they’ll show you around town or take you out at night for drinks.

No matter who you rent from, it is important to remember that you’re renting apartments from individuals, so the properties are “lived in.” Don’t expect this option to be like staying in a hotel. I think this is actually a positive thing because this way you’ll get to stay in a cool and often ‘quirky’ apartment that has much more character than a cookie-cutter hotel or hostel.

Why We Love Airbnb

Safety and Trust

berlinverified

It is understandable that some people would be a little wary about renting an apartment from someone who lives across the globe, but Airbnb has done a great job of making it as safe as possible. First, they require that each host submits official IDs, phone numbers, photos, and a few other safeguards to ensure everything is on the up-and-up.

Additionally, all payments are performed through Airbnb’s system, so you don’t have to worry about giving your sensitive information to a stranger. Airbnb takes your safety a step further by not releasing the rental funds to the host until 24 hours after you check into the apartment. This way you don’t have to worry about being scammed — which is usually people’s biggest concern.

Another great benefit of using Airbnb is their ‘verified photos’ feature. Airbnb will actually send out one of their own photographers to photograph the apartments. This way you’ll have an accurate representation of what the apartment looks like.

User Reviews

I put a lot of trust in past renters’ reviews, and Airbnb does a nice job prominently featuring guest reviews. I tend to only book apartments that have multiple positive reviews. Be sure to read through them to see how the host handled any negative situations that may have arisen.

Up-To-Date Calendar and Host Information

airbnb-host-cal

One of the most frustrating things about searching for an apartment online is knowing if the host’s calendar is updated. When I’ve used other services, I would often discover all the apartments I requested were booked even though the calendar on their site said they had availability. Airbnb does a good job of making sure their hosts keep their calendars updated.

When you look at a listing, you’ll see a photo of the host, their response rate, how long it usually takes them to respond to a rental request, and the last time they updated their calendar. The calendar is updated every five minutes, so you’ll save yourself a ton of time and loads of frustration.

Street View

airbnb-street-view

For safety reasons, Airbnb doesn’t reveal the exact address of the apartment, but they will usually show a cool 360 degrees Google street view of the property’s street. This is nice because you can often get a better feeling for the neighborhood after seeing photos.

Neighborhood Guides

airbnb-paris-neighborhood

Every neighborhood within a city has its own personality, so choosing the right neighborhood can be a daunting task — especially if you’re not familiar with the location. That’s why I love Airbnb’s new Neighborhood Guide. At the moment, they only have guides to a few major cities (Austin, Bangkok, Berlin, Boston, Buenos Aires, L.A., London, Miami, New York, Rio, Paris, Rome, San Francisco, Venice, and Washington DC), but these guides do an amazing job of giving you a feel for each area. (I believe they’re adding new cities in the future.) I really like that they hired local professional photographers to capture the essence of each neighborhood — the photographs are amazing.

You can choose between neighborhoods known for their great nightlife, shopping, art scene, restaurants, or a range of other attributes. Their Paris Neighborhood Guide is pretty much spot-on with their descriptions, so I’m sure their other guides are just as good. I also like how they outline the neighborhood on top of the city map — this lets you visualize unfamiliar cities much more easily.

airbnb-neighborhood-map

As I mentioned above, the photography for these guides is amazing. They’ve chosen images that truly reflect the unique feel of each area. And they don’t just focus on the major sites. They capture little moments of the locals’ daily lives — from streets and restaurants to cafés and parks. Here are a few shots, but I urge you to check out the guides for yourself (photos courtesy of Airbnb).

airbnb-Buttes airbnb-Ile-de-la-Cite airbnb-Bastille

At the end of each Neighborhood Guide, there are popular apartments located in the neighborhood listed so you can ensure you’re renting in the exact neighborhood that you want.

Authentic Experience

The best way to feel like a local and truly experience a city is by living where the locals live — you’ll never experience this in a hostel or a hotel. Staying in an apartment allows you to easily shop neighborhood shops and markets, dine away from the tourists, and feel much more connected to your environment.

Easy Booking

Airbnb’s booking system is pretty straightforward and painless. Once you’ve found an apartment that works for your dates, you put in a request for the apartment. The host has 24 hours to either accept or reject your booking. If your request is rejected, nothing is charged to your card. If the request is accepted, your credit card is charged for the full amount, including an Airbnb service fee. Your host doesn’t receive the money until 24 hours after you check in to the rental.

Before you book, make sure you read the host’s policies on cancellation, cleaning fees, and other rental requirements. All this information is prominently displayed, so be sure you take a look.

Once the apartment is booked, the host will contact you with all the logistics for getting to the apartment, showing the property, and receiving the keys.

Potential Problems or Inconveniences with Airbnb

Nothing is perfect.

Booking Response Time 

Sometimes Airbnb isn’t ideal if you’re looking to book an apartment ASAP because there is often a bit of back-and-forth between you and the host when booking. Many hosts will respond to your request quickly, but some might take a day or two to respond. And then you have to figure in the time difference — which can also cause a delay. This can be frustrating in our instant gratification society. But some hosts do offer an instant booking option, so look for those if you’re in a rush. 

Logistics

It can sometimes be a little difficult setting up a time to meet at the apartment or to hand off the keys. Sometimes you might have to wait for the host to arrive. Each time I’ve used this service, the host was already waiting for me at the apartment, but it really just depends on the host. A few times we had to coordinate via phone or text — which might be a problem for people who don’t travel with a phone.  

Maintenance Problems

After working in Paris’ rental apartment industry, I know firsthand about all the maintenance issues that plague old apartments. Heaters stop working, pipes leak, appliances break, neighbors have noisy apartment renovations, and a thousand other things can go wrong. It is fairly unlikely that something will happen, but it can sometimes be a huge hassle if something does go wrong. Most hosts will get the issue fixed right away, but what happens if your host isn’t in town or can’t address the issue in a timely fashion?

Not Great For Short Stays

If you’re only staying somewhere for a night or two, it is probably better to just rent a hotel or stay in a hostel. In fact, most hosts have a three-night minimum stay since getting an apartment cleaned and ready for new guests takes a lot of effort. Again, this is all depending on the host’s policies.

Things To Consider When Selecting an Apartment 

After working in the apartment rental business and staying in over 20 rental apartments throughout Europe, I’d say I know a few things about finding the perfect rental apartment. First of all, spend some time reading reviews from past guests.

Street Noise: Light sleeper? Be careful of apartments in popular nightlife areas — especially if the apartment faces the street.

Stairs: Not many apartments in Europe have elevators so expect small and twisty staircases. Travelers with mobility issues or heavy-packers should pay attention to this.

Location: We normally recommend staying in/near the center of the city if you’re visiting for a short amount of time because you’ll be close to everything. It doesn’t hurt to study the city’s neighborhoods as each will have its own vibe — might as well stay sometimes that aligns with your personality.

Washer and Dryer: It’s nice if the apartment has a washer and dryer — this way you can pack

Check-In/Check-Out Times: Another issue of renting an apartment is arriving super early or leaving really late. That’s because apartments usually have set check-in/check-out times and that doesn’t always line up with your travel plans.

The main issue is what to do with your luggage. For example, if you have to check-out by 11 am but your train doesn’t leave until 7 pm then you have to find somewhere to store your luggage. Luckily, most train stations have luggage storage lockers — but it’s still an annoyance.

Shower: Showers, especially in less expensive apartments, tend to be really small. Read the reviews to see if people complain about that or if the showers leak.

Proximity To Public Transportation: Being near public transportation is always nice so you can easily move about the city.

WiFI/Internet: Almost all apartments these days have wifi but it’s something to double check.

Full Time or Part Time Rental: Some apartments are only used as rental apartments but some are used as people’s homes and they rent it out when they’re away. The full-time rentals tend to be sparsely furnished and decorated. Part Time rentals will have a lot of the owner’s stuff everywhere but it tends to have a little more personality.

Our Personal Experiences with Airbnb

As stated previously, I’ve used Airbnb multiple times over the past few years. I thought I would share a few of our experiences with you all.

Paris Apartment

airbnb-marais

My parents and sister came to visit us in Paris, and I was tasked with finding an apartment for them. After a bit of searching, I found a great rooftop apartment in the Marais neighborhood. The owner of the apartment was super helpful and answered all our questions very quickly. I found out that he actually lives in the apartment across the hall from the rental unit — which is always nice if a problem were to arise.

And there was a problem — although it wasn’t the host’s fault. The airline lost my family’s luggage and the host went out of his way to call the airline to schedule a time for them to drop off the bags.

The apartment was amazing and it looked just like the photos. Our host took the time to show us everything about the apartment and pointed out any quirks. The apartment had plenty of big windows and it offered nice Parisian rooftop views (I wish I could live there full-time). And the place was a great value at about $170/night — you’d probably pay double for a hotel room that size in Paris. You can view the apartment listing by clicking here.

Berlin Apartment

berlin-airbnb

My wife and I were searching for an apartment in Berlin for about a week. Coming from Paris, we were pretty excited to see how cheap visiting Berlin was. We found this great apartment in the great neighborhood of Kreuzberg. This apartment was only $405 for the week — which we thought was a great deal (way cheaper than a hotel and probably the same price as a hostel).

Stephane, the owner of the apartment, was out of town when we arrived (ironically he was in Paris), so he scheduled to have his friend meet us at the apartment. She was waiting for us outside when we pulled up. She greeted us and took us up to the apartment. She showed us the place and explained how things worked. We got the keys and she gave us a little neighborhood guide that Stephane had written up — which had lots of good advice about the area.

The apartment was pretty minimalistic, but it had everything we needed for a comfortable stay. The property had two big windows that let in plenty of light. It was the perfect place to stay while visiting the city. If you’re ever in Berlin, I highly suggest staying in Stephane’s cool Kreuzberg apartment.

Florence Apartment

I mean… just look at this view. Maybe the best in Florence. You’ll never get this in a hotel or hostel (and it was affordable!).

Rome Apartment

I love renting an apartment with outdoor space — even if it’s just a small amount.

More Apartments…

Here is a screenshot of just a few of the apartments we’ve rented over the past few years.

Here are even more apartments that we’ve rented with Airbnb… yes, we’re hooked.

Conclusion

When you’re planning your next trip, we highly recommend putting Airbnb at the top of your list for finding accommodation. Learn more about the benefits of renting a vacation apartment by reading my post on vacation apartment rentals in Europe. Don’t forget to check out my traveling in Europe packing list for advice on packing for your journey.

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Hostels & Lodging, Product Reviews

  • Anna Josefina

    Hi what was the apartment name you stayed in through airbnb in florence? looks pretty….

  • Chloe baul

    Where did you stay in Florence? I’m looking for the perfect air bnb rental for me and my boyfriend to stay at. 🙂

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